1. There are no newsletters, registration messages, letters with promotional codes
and notifications about promotions.
Your email address is blocked for Leokid newsletters. To subscribe to the newsletters,
please send a letter from your mail to email@example.com
To subscribe to the newsletters, please send a letter from your mail to
2. I can't formalize or I see an unknown error.
3. I can't add the product to the cart.
Try reloading the page, wait for it to load completely, after which try
to add the product to the cart again.
4. I would like to cancel the order as soon as I have calculated.
You can cancel an order just counted from your account in the "Orders" section.
5. I can't recover my password.
Check the Spam folder in your mail and try to reset your password on
6. I can't log into my account.
Please try the following:
- type a password in a different layout,
- recover the password.
If these actions do not lead to a result, write to us in the online chat.
7. Funds are reserved by Tinkoff Bank, but there is no order confirmation.
You may not have confirmed the payment. Go to Tinkoff's personal account
Bank and confirm the payment.
8. The order confirmation did not arrive within the hour.
Please contact the online chat after checking the payment in the account
staff of your bank. If possible, prepare a screenshot of the payment
9. A letter has not arrived with a check confirming the payment.
Check the Spam folder of your mail and, even if it does not contain a letter
with a check mark, please let us know.
10. I can't activate the promotional code.
Check if the option to apply a discount for the Loyalty Program on the page
payment is activated. The discount under the loyalty program is not
added to the discounts granted with promotional codes.