F.A.Q.
1. There are no newsletters, registration messages, letters with promotional codes and notifications about promotions.
Your email address is blocked for Leokid newsletters. To subscribe to the newsletters, please send a letter from your mail to support@leokid.com
To subscribe to the newsletters, please send a letter from your mail to support@leokid.com
2. I can't formalize or I see an unknown error.
3. I can't add the product to the cart.
Try reloading the page, wait for it to load completely, after which try to add the product to the cart again.
4. I would like to cancel the order as soon as I have calculated.
You can cancel an order just counted from your account in the "Orders" section.
5. I can't recover my password.
Check the Spam folder in your mail and try to reset your password on leokid.com/en/password-recovery.
6. I can't log into my account.
Please try the following:
- type a password in a different layout,
- recover the password.
If these actions do not lead to a result, write to us in the online chat.
7. The order confirmation did not arrive within the hour.
Please contact the online chat after checking the payment in the account staff of your bank. If possible, prepare a screenshot of the payment carried out.
8. A letter has not arrived with a check confirming the payment. Check the Spam folder of your mail and, even if it does not contain a letter with a check mark, please let us know.
9. I can't activate the promotional code.
Check if the option to apply a discount for the Loyalty Program on the page payment is activated. The discount under the loyalty program is not added to the discounts granted with promotional codes.
10. Warranty on our products
Please read the warranty terms and conditions in the following document - Warranty Policy.